FAQ's
What is your cancellation policy?
Cancellations are accepted without penalty up to 7 days before arrival day. Cancellations within the 7 day cancellation policy are subject to a one night’s penalty. Cancellations on the day of arrival are charged at full amount. No refunds. Please be aware that anyone attempting to modify his or her reservation by making it shorter or by moving it to another date within the 7-day cancellation period will be considered a cancellation. For cancellation and change purposes, check-in/arrival date is considered to be 12:01am Eastern Standard Time of the day on which you are scheduled to check in to your hotel.
What is your no show policy?
No Shows are charged at full amount. No refunds. Rooms will be held until noon of the day after arrival date unless guest directly communicates his/her wishes for a later check-in date. Room nights not consumed are non-refundable.
What is your early check out/change policy?
Early check outs are charged at full amount. No refunds. In case of true emergency no penalty will be assessed by the hotel. (Proof required) Any change made within the 7 day cancellation period is subject to a one night’s penalty. Any change made on the day of arrival or during the stay, the full length of stay will be charged. No refunds.
What is your airline delay/cancellation policy?
No refund will be issued for unused night(s) unless we are able to resell the room. Please consider travel insurance.
What is your rollaway bed/upgrade fee?
Since quantities are limited and impossible to guarantee, if a request is possible to fulfill the extra charges are: Rollaway bed is $50/night. Room upgrade is $50/night.
What is your check in and check out time?
Official check-in time is anywhere after 3:00 PM, check out time is 12:00 PM.
Can I check in early?
You may be able to check-in, all depends upon availability of your room.
Can I leave my luggage?
Yes, there is no charge for leaving your luggage with us.
Does every room has it's own private bathroom?
Yes, every room has it's own private bathroom.
Is parking available?
You can park your car at our partner, Quik Park Broadway Garage LLC. They are located just few buildings away on 56th Street between Broadway and 8 Avenue. The charge is $28.00 for up to 24 hrs. Van/SUV and oversized vehicles are extra $10.00. Address: 225-251 W 56th ST, NY, NY 10019. Tel: 212-974-6147
Do you have Restaurant Room Service?
Room service is available between the hours of 11:00 AM - 10:30 PM.
Are there safes in the rooms?
Yes, each room is equipped with a safety deposit box.
Are the rooms air conditioned?
All rooms are air conditioned during the air conditioning season.
Do you have wireless internet and where is it accessible?
We have 2 computers with free high speed wireless internet available in our lobby, also Wi-Fi throughout building.
How can I get to the Da Vinci Hotel from the airport?
A wide variety of options are available in our transportation section of the website.
How can I contact a guest?
Please call the hotel directly at 212-489-4100 or use our "contact a guest" page and your note will be passed on.